Cancellation, Returns, Shipping and Refund Policy for Atur Arogyam
Atur Arogyam values customer satisfaction and aims to provide the highest quality of service. We understand that there may be situations where you may need to request a refund. This Refund Policy outlines the terms and conditions for requesting a refund for our services.
Atur Arogyam understands that circumstances may arise where you need to cancel your order or return a product. We aim to make this process as simple and convenient as possible for our customers. Please review our cancellation and return policy below
Cancellation And Shipping Policy
Cancellation Period: You may cancel your order within 7 days from the date of purchase for a full refund.
Cancellation Procedure: To cancel your order, please contact our customer support team at contact@aturarogyam.com with your order details. We will process your cancellation request and initiate the refund as per our refund policy.
Refund Processing: Upon cancellation, we will process the refund to the original payment method used for the purchase. Please allow a reasonable processing time for the refunded amount to reflect in your account.
Shipping and Dispatch
- All orders incur a flat shipping fee of Rs. 99, regardless of the order value or location within India.
- Order Processing: All orders will be processed and dispatched within 24 hours of receipt. This is applicable for all order quantities to ensure timely delivery.
- Dispatch Confirmation: Customers will receive a dispatch confirmation via email once their order has been dispatched, including tracking information where applicable.
- Standard Delivery: Delivery timelines may vary based on the customer’s location. On average, orders take about 7-10 business days to be delivered from the date of dispatch.
- Location-Specific Variations: Certain locations may experience variations in delivery times due to logistical constraints. Customers will be informed of any such variations at the time of order confirmation.
Exceptions
- Customized or personalized products may not be eligible for cancellation or return unless they are defective or damaged upon receipt.
- Certain products may be designated as non-returnable for hygiene or safety reasons.
Return and Refund Eligibility
- Refunds will be processed to your original payment method within 7 to 10 business days.
- Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refund Process
- Contact Customer Support: Send an email to our customer support team at contact@aturarogyam.com within the specified timeframe for refund eligibility. Please provide details such as your name, email address, date of purchase, and reason for the refund request.
- Verification: Our team will review your refund request and may require additional information or documentation to verify your eligibility for a refund.
- Refund Processing: If your refund request is approved, we will process the refund to the original payment method used for the purchase within a reasonable timeframe. Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider’s processing time.
Changes to This Refund Policy
Atur Arogyam reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes to the Refund Policy will be effective immediately upon posting on our website or mobile application. We encourage you to review this Refund Policy periodically for any updates.
Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at contact@aturarogyam.com
By using Atur Arogyam services, you agree to abide by the terms and conditions outlined in this Refund Policy.
